What You'll Learn: What happens when a former executive from Starwood Hotels and Resorts takes over marketing at a physician practice? Florida Orthopaedic Institute implemented a strategy for creating a 5-star customer experience – and attracting more patients – with online reputation management playing a vital role.
In this webinar, they’ll share the approach, tactics and technology platform behind their reputation management program including:
Adopting a high-touch approach for responding to patient reviews and surveys.
Improving the customer experience across it 10 locations with digital patient feedback.
Increasing online reviews and survey responses with email and mobile texting campaigns.
Winning over physicians skeptical of online reviews.
Whether you’re with a hospital or physician practice, you can take away lessons you can apply to your reputation management program.
Donna Bossuyt Director of Marketing & Customer Service Florida Orthopaedic Institute
Kim Mott Marketing & Customer Service Manager Florida Orthopaedic Institute
Aaron Clifford SVP, Marketing Binary Fountain
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Section 2: The Moon Shone Brightly
The two children had also not been able to sleep for hunger, and had heard what their step-mother had said to their father.
The moon shone brightly, and the white pebbles which lay in front of the house glittered like real silver pennies.
The Old Woman's House
And when they approached the little house they saw that it was built of bread and covered with cakes, but that the windows were of clear sugar.
Section 3: The Players
"I'll tell you what, husband," answered the woman, "early tomorrow morning we will take the children out into the forest to where it is the thickest.
When they had reached the middle of the forest, the father said, "Now, children, pile up some wood, and I will light a fire that you may not be cold."
"We will set to work on that," said Hansel, "and have a good meal. I will eat a bit of the roof, and you Gretel, can eat some of the window, it will taste sweet."
Early in the morning, Gretel had to go out and hang up the cauldron with the water, and light the fire.
"Oh, you dear children, who has brought you here? Do come in, and stay with me. No harm shall happen to you."
When it was mid-day, they saw a beautiful snow-white bird sitting on a bough, which sang so delightfully that they stood still and listened to it.